Privacy Policy

At NexoraLogistics ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexoralogistics.site and use our shipment tracking services.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Full name, email address, and phone number when you contact us
• Shipment tracking IDs you enter on our tracking page
• Shipper and recipient details associated with your shipments
• Messages and inquiries submitted through our contact form
• Device information, browser type, and IP address (collected automatically)
• Cookies and usage data to improve our website experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate our shipment tracking services
• To respond to your inquiries and customer support requests
• To send you shipment status notifications and updates
• To improve and optimize our website and services
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or security breaches

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With logistics partners and carriers necessary to fulfill your shipment
• With service providers who assist us in operating our website
• When required by law, court order, or government authority
• To protect the safety and rights of NexoraLogistics and our users

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Shipment records are typically retained for 7 years for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• The right to access your personal data we hold
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@nexoralogistics.site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@nexoralogistics.site
• Address: 123 Logistics Avenue, New York, NY 10001
• Phone: +1 (234) 567-890